Privacy Policy

Last updated: 14 May 2026

This Privacy Policy explains how Marcel Coetzee collects, uses, stores, and protects personal data through this website.

Website: https://www.changesolutions.eu

Contact email: contact@changesolutions.eu

Business location: Spain

For the purposes of data protection law, Marcel Coetzee is the data controller for the personal data processed through this website.

1. What personal data we collect

Depending on how you use this website, we may collect the following types of personal data:

• name
• email address
• phone number, if you provide it
• message content submitted through forms
• information you provide when requesting or booking a call
• email subscription information
• website usage data, such as IP address, browser type, device information, pages visited, and date/time of access
• cookie consent information

We do not intentionally collect sensitive personal data through this website. Please do not submit sensitive personal information through contact forms unless it is necessary for your enquiry.

2. How we collect your data

We collect personal data when you:

• fill in a contact form
• request or book a free call
• subscribe to email communication
• reply to emails or contact us directly
• browse the website
• accept or manage cookies through the cookie banner

3. Why we use your personal data

We use your personal data for the following purposes:

• to respond to enquiries
• to arrange and manage free calls
• to send information you requested
• to send email communication through MailerLite where applicable
• to maintain website security
• to understand basic website performance
• to comply with legal obligations
• to manage records related to enquiries and communication

4. Legal bases for processing

We process your personal data based on one or more of the following legal bases:

Consent
We use consent where you subscribe to email communication or give consent to non-essential cookies.

Pre-contractual steps or contract
We may process your data when you request a call or ask for information about services.

Legitimate interests
We may process limited data to respond to enquiries, manage communication, maintain website security, and operate the website, provided those interests do not override your rights and freedoms.

Legal obligation
We may process or retain certain data where required by law.

5. Contact forms

This website uses WPForms to collect information submitted through forms.

When you submit a form, we may collect your name, email address, message, and any other information you choose to provide.

We use this information to respond to your enquiry or manage your request.

6. Email communication

This website may use MailerLite to manage email communication.

If you submit a form and are added to email communication, you can unsubscribe at any time by using the unsubscribe link in the email or by contacting:

contact@changesolutions.eu

Unsubscribing from marketing or newsletter emails does not prevent necessary direct replies to your enquiry or communication related to a call you requested.

7. File sharing and Google Drive

In some cases, files or documents may be shared through Google Drive or other Google services.

If Google Drive links are used, access may be subject to Google’s own privacy and security practices.

8. Analytics, advertising, and tracking pixels

This website does not currently use advertising pixels such as Meta Pixel or TikTok Pixel.

If tracking or advertising tools are added in the future, this Privacy Policy and the Cookie Policy should be updated before those tools are used.

9. Cookies

This website may use cookies and similar technologies.

Some cookies are necessary for the website to function. Other cookies may be used only where you have given consent.

The website uses a cookie consent tool to manage cookie preferences.

For more information, please see the Cookie Policy.

10. Service providers and processors

We may share personal data with trusted service providers where necessary to operate the website and communicate with users.

These may include:

All-Inkl, website hosting provider
WPForms, contact form provider
MailerLite, email communication provider
Google Drive / Google services, where used for file sharing
cookie consent plugin provider
technical service providers who help maintain the website

These providers only receive the data necessary for their service and are expected to process it according to applicable data protection law.

11. International data transfers

Some service providers may process data outside Spain or the European Economic Area.

Where this happens, we rely on appropriate safeguards required under data protection law, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms used by the relevant provider.

12. How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Contact form messages and email enquiries are kept as long as needed to respond, manage communication, and maintain reasonable business records.

Email subscription data is kept until you unsubscribe or withdraw consent, unless a longer retention period is legally required.

Cookie consent records may be kept as needed to demonstrate consent choices.

13. Your data protection rights

Depending on your location and applicable law, you may have the right to:

request access to your personal data
request correction of inaccurate data
request deletion of your data
object to certain processing
request restriction of processing
request data portability
withdraw consent where processing is based on consent
lodge a complaint with a data protection authority

To exercise your rights, contact:

contact@changesolutions.eu

If you are in Spain, you also have the right to contact the Spanish Data Protection Agency, the Agencia Española de Protección de Datos (AEPD).

14. Security

We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website, email, or online transmission is completely secure.

15. Children

This website is not intended for children.

We do not knowingly collect personal data from children. If you believe a child has provided personal data through this website, please contact contact@changesolutions.eu
so we can delete it where appropriate.

16. Links to other websites

This website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of external websites.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page with the updated date.

18. Contact

For questions about this Privacy Policy or how your personal data is handled, contact:

Marcel Coetzee
Email: contact@changesolutions.eu

Website: https://www.changesolutions.eu

Business location: Spain